Shipping Policy
Shipping Policy
At The Perfect Present, we are committed to ensuring your orders are delivered to you as quickly and efficiently as possible. Please take a moment to review our shipping policy to understand the details of our delivery process, charges, and timelines.
Shipping Charges
We offer transparent and competitive shipping rates based on your order value and location:
Order Processing Time
All orders placed with The Perfect Present are carefully prepared and dispatched within 48 hours of your purchase. This ensures your gifts are on their way to you without delay.
- Orders placed before 12 PM (GMT) Monday to Friday are typically processed on the same day.
- Orders placed after 12 PM, on weekends, or on public holidays will be processed the next business day.
You will receive a confirmation email as soon as your order has been dispatched, which will include tracking information if applicable.
Delivery Times
Delivery times vary depending on your location:
-
United Kingdom: 2–5 working days after dispatch.
-
European Union: 5–10 working days after dispatch.
-
International: 7–14 working days after dispatch.
Please note that these are estimated delivery times and may vary due to external factors such as customs clearance or unforeseen delays with the courier.
Customs and Duties
For international orders outside the EU, customs duties and taxes may apply upon delivery. These charges are the responsibility of the recipient and are not included in the shipping fee. We recommend checking with your local customs office for more information on potential charges.
Tracking Your Order
Once your order has been dispatched, we’ll send you a confirmation email with tracking details (if available). You can use these details to monitor your parcel's journey to your doorstep.
Shipping Issues and Support
If you experience any issues with your shipment, whether it’s delayed, lost, or damaged, our dedicated customer service team is here to help. Please reach out to us at hello@theperfectpresent.uk, and we’ll resolve the matter as quickly as possible.
Changes to Shipping Information
If you need to update your shipping address or make changes to your order after placing it, please contact us at hello@theperfectpresent.uk within 24 hours of purchase. We’ll do our best to accommodate your request.
At The Perfect Present, we strive to provide an exceptional shopping experience from start to finish. Thank you for choosing us, and we look forward to delivering your perfect present!
